Romanians rank at the bottom for online interaction with government institutions.
In 2024, the share of Romanians who interacted online with authorities or public services for personal purposes was below 16%, while the European average is 60%. With this participation rate, Romania ranks last in Europe.
According to an analysis by Lighthouse PR, the data demonstrates that one of the major gaps in public communication in Romania: the inability of public institutions to strengthen the relationship with their citizens by using electronic tools.