Lighthouse PR validates its position as a leading PR agency in Romania by obtaining the ISO 9001 Certification
Lighthouse PR Adopts ISO 9001 Quality Management System
The strategic communication consultancy company Lighthouse PR obtained the ISO 9001 certification for its quality management system in August, solidifying its position among the top PR agencies in Romania. Lighthouse PR is one of the few communication agencies in Romania to hold this certification, thus confirming its adherence to international quality standards across all its work processes.
"We take pride in announcing the attainment of the ISO 9001 certification for our quality management system. This underscores our commitment to excellence and delivering the highest quality services to our clients. The certification validates our ongoing efforts to identify development opportunities, enhance client satisfaction, and streamline the company's processes," states Ana Maria Gardiner, Managing Partner at Lighthouse PR.
Rigorous Audit Procedures
To achieve the ISO 9001 certification, Lighthouse PR underwent a rigorous audit process by the specialized certification company, Management Certification. The process included an evaluation of all agency processes and procedures, as well as its quality control system.
The issuing entity of the quality management certificate is a member of the European Foundation for Quality Management (EFQM) and is accredited by the United Accreditation Service (UAS) in the United States and the International Management Accreditation Board (IMAB).
Through the implementation and certification in accordance with the ISO 9001 standard, Lighthouse PR enhances its capability to identify and capitalize on emerging business opportunities.
Also, the certification underscores Lighthouse PR's commitment to service quality and customer satisfaction, thereby contributing to increased client contentment—an essential factor for business success.
ISO 9001 Framework
In addition, the ISO 9001 certification provides a framework for continuous organizational performance improvement. This is achieved by identifying and eliminating inefficiencies, enhancing processes, and efficiently managing risks. Consequently, the certification contributes to heightened efficiency and improved company profitability.
Hence, the ISO 9001 certification functions as a vital instrument for Lighthouse PR, enabling the delivery of top-notch services and the improvement of organizational performance.
About Lighthouse PR
Lighthouse PR is a Romanian strategic business communication company, focused on corporate communication, B2B and B2C communication, reputation management, employer branding, digital and social media communication, event organization, investor relations, crisis management, and training. The company operates in sectors such as finance, technology, energy, pharmaceuticals, retail & FMCG, manufacturing, real estate, construction, and services. In 2022, Lighthouse PR joined the Crisis Communication Network Europe (CCNE), becoming the sole Romanian member of the group and the first in Central and Eastern Europe.
